Free Express Shipping on all AU orders
Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. Our delivery partners and dispatch teams are working hard to ensure you receive your items as quickly as possible.
Due to the ongoing impacts on Parcel Post (Standard Shipping), all orders placed after 1 pm on Thursday 30th Sept will be sent using Express Post (Express Shipping) as default. This means parcels will be collected by Australia Post each business day from our Port Melbourne location as normal.
The Australia Post Parcel Post (Standard Shipping) service will resume on all orders from Wednesday 6th Oct.
Express Post Delays
While there are no delays with our dispatching times, Australia Post have advised that some Express Post deliveries may experience delays in delivery times by 1-2 days.
This will impact deliveries to Melbourne, Sydney, Brisbane, Adelaide, Hobart and Launceston.
Express Post remains Australia Post's fastest service, but the next-business-day guarantee is suspended until domestic flights return to normal.
For further information, please visit the Australia post website for updates on the impact of COVID-19 restrictions on express post domestic delivery times, here.
Australia Post is making every effort to minimise delays and apologises for the inconvenience.
If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here.
Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.
Dispatch & Delivery
Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day. All orders placed on weekends and public holidays will be processed on the next available business day.
We access stock directly from our main warehouse as well as our retail stores; if we need to access stock from our retail stores this may delay dispatch by 2-4 days.
Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order. Please check their postage and delivery calculator for estimated delivery times to your area. Delivery may take longer to some rural areas, such as the Northern Territory and Western Australia, so please consider this when choosing your delivery option.
If you have selected Express delivery we recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If you will not be present to accept your delivery your order will be carded and taken to the nearest post office.